Front Office Duty Manager-Muscat Oman
Muscat Oman
JOB DETAIL
OVERVIEW
NEW UPCOMING 4 STAR HOTEL IN MUSCAT OMAN IS HIRING
ARE YOU CONFIDENT AND SOCIABLE? DO YOU LOVE MEETING NEW PEOPLE?
WE ARE LOOKING FOR A LEADER WITH GREAT CUSTOMER SERVICE SKILLS TO JOIN OUR RECEPTION TEAM
As Duty Manager, you will provide support as needed throughout all departments in support of efficient hotel operations and a memorable guest experience.
Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Oversee the smooth operation of the property and be the key contact for any guest issues or hotel emergencies
- Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow and adhere to company brand standards
- Assist other departments wherever necessary and maintain good working relationships with Team Members
- Work with your Manager to identify a specific project to complete during your internship placement
- Other duties as assigned
Qualifications:
- Previous leadership experience required
- Previous Property Management System experience preferred
- Computer literate in Microsoft Window applications preferred
- University/College degree in a related discipline an asset
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Only shortlisted Candidates will be contacted, preference to Candidates working in Oman or the UAE and with notice period less than 1 month
location
JOBS YOU WILL LOVE
